What Information We Hold and Why
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we log the transaction reference and wallet number to match your payment to your account — we do not store your full
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mobile banking PIN or password. We also collect device identifiers, browser type, and session data so we can keep your account accessible across mobile and desktop without repeated verification steps. Where you contact our support team, we retain those messages to help resolve ongoing queries. We
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do not sell your personal data to third parties. Data shared with payment processors — including the mobile wallet operators you use — is limited to what those processors need to complete your transaction. Whether we can offer full account services in your region depends on
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local law and eligible territory rules. We keep your data only for as long as your account is active or as required to meet our compliance obligations under applicable frameworks.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.